Role: General Counsel
Industry: B2B technology services
PromiseGuard: Where does Legal add the most value in a non-standard deal?
General Counsel: By making the consequence of the term clear enough for the business to choose. Legal should not pretend every commercial trade-off is a legal decision.
PromiseGuard: Can a contract be legally acceptable and still be a bad deal?
General Counsel: Absolutely. A liability clause can be within policy while the combination of price, service credits, delivery commitments and termination rights makes the economics unattractive.
PromiseGuard: What does Legal dislike about late-stage escalation?
General Counsel: The false choice. By the time the customer expects a term, the business sees Legal as either blocking revenue or accepting exposure. Earlier review preserves options.
PromiseGuard: What information improves legal judgment?
General Counsel: The commercial context. Why is the customer asking? What is the revenue and margin? Can Operations actually meet the obligation? What mitigation exists?
PromiseGuard: Where does authority matter?
General Counsel: A policy can say a term is permitted up to a threshold, but the person approving should still understand the whole trade-off they are authorising.
PromiseGuard: What should a good system avoid?
General Counsel: Turning Legal into a generic gate. The system should separate routine policy checks from material judgment.
PromiseGuard: What would make the system trustworthy?
General Counsel: A clear record of what it saw, what it assumed and why it reached the state it did. Explainability matters more than a mysterious score.