MSPs & MSSPs
Recurring revenue can hide recurring exposure.
Nexus helps MSPs and MSSPs judge service levels, credits, security commitments, support scope and economics before the contract starts recurring.
SLA
Service levels can change the economics.
High availability, response and resolution commitments should be judged against staffing and platform reality.
Security
Security promises need evidence.
Do not let confidence substitute for evidence on controls, certifications, data handling or operational capability.
Recurring margin
Small concessions repeat.
A recurring commitment can make a small pricing or service mistake compound over the life of the contract.
Recurring revenue is valuable only when the recurring promise remains economically and operationally sound.